Terms & Conditions

1. Acceptance of these terms

By using this website or engaging any SOS Global AI Solutions service, you agree to these terms. If you're entering into a commercial agreement with us — a recruitment services agreement, an entertainment development agreement, or similar — the terms of that specific agreement take precedence over this general policy where they conflict.

2. Division-specific terms

Each division operates under its own commercial schedule, summarised here and detailed in full in the relevant client agreement:

• SOS Global Recruitment Solutions — governed by a recruitment services agreement specifying fee structure, compliance obligations, and data processing terms between us and the client.
• SOS Global Entertainment — governed by a development or option agreement specifying rights, development fees (where applicable), and IP terms specific to the project.
• SOS Financial — currently pre-launch. Any early-access or beta terms will be provided separately, provided on an as-is basis with no warranty, and will not constitute regulated financial advice unless and until we hold the appropriate FCA authorisation.

3. Intellectual property

You retain ownership of intellectual property in material you submit to us — scripts, pitch decks, candidate CRM data, or other original content. We retain ownership of our own platform, systems, and underlying AI models. Where anonymised or aggregated data may be used to improve our systems, this will be on an opt-out basis unless you've specifically agreed otherwise.

4. Confidentiality & NDAs

We treat commercially sensitive material — entertainment concepts, technical architecture details, candidate data — as confidential. Where a standalone NDA is in place between us, its terms govern in addition to this general confidentiality commitment. We may disclose confidential information where legally compelled to do so, and will notify you first where lawfully able to.

5. AI-assisted outputs & human review

Outputs from our systems — candidate shortlists, compliance assessments, development pipeline evaluations — are generated with AI assistance and reviewed by a named human before being provided to you. These outputs are provided to inform your decision-making; they do not constitute a guarantee of outcome, and you remain responsible for your own final decisions based on them. This reflects our position on automated decision-making described in our Trust & Compliance page.

6. Acceptable use

You agree not to: use our services for any unlawful purpose; attempt to re-identify anonymised data; reverse-engineer our platform or models; or misrepresent your identity or authority when submitting a requisition, project, or candidate data.

7. Service availability

We use reasonable endeavours to keep our website and client-facing systems available, but we don't guarantee uninterrupted or error-free access. Where practical, we'll give advance notice of planned maintenance likely to cause disruption. Any specific uptime commitment for a client engagement is set out in that client's own agreement, not this general policy.

8. Limitation of liability

To the maximum extent permitted by law, our total liability arising from or in connection with these terms is limited to the fees paid by you in the twelve (12) months preceding the claim. We exclude liability for indirect or consequential loss. Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for breach of confidentiality obligations, infringement of intellectual property rights, fraud, or death or personal injury caused by negligence.

9. Termination

We may suspend or terminate access to our services for breach of these terms, non-payment, or unlawful use. Either party may terminate a specific commercial engagement in line with the notice period set out in that engagement's own agreement.

10. Governing law

These terms are governed by the laws of England and Wales, and any dispute is subject to the exclusive jurisdiction of the courts of England and Wales.